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Orders made by Australian mainland and Tasmanian customers which exceed $300 before GST will have the shipping fee waived.  Orders under $300 before GST and orders from all other areas will have the shipping fee calculated at the checkout.

A courier will deliver all orders to your nominated address. Shipping cost and the carrier will be calculated at the cart based on your location and charged for each order. Orders will not be shipped to residential addresses, PO boxes, or remailing services. 

Orders will be shipped once the order is paid in full. Orders which contain special order items will be shipped in phases with the in-stock items first, then the special order or custom-made items once they are received from the manufacturer.

Some custom-made items may be delivered and fitted by your account rep. Your account rep will contact you to arrange an appointment.


Special orders and patient-matched items will not be ordered or manufactured until the order, invoice, or lay-by is paid in full. 


You are responsible for the cost of shipping returns, replacements, repair assessments, and warranty claims to Osseo Group.


Once the tracking number is provided, and the package has been released to the carrier, Osseo Group cannot access the package or adjust the delivery time, location, date, or speed of delivery.

Osseo Group shall not be liable for any damages, losses, or expenses incurred by you if Osseo Group fails to meet targeted delivery dates due to factors outside of our control.  

Expected delivery windows

  • 3-5 business days for mainland Australia

  • 4-10 business days for all other areas unless otherwise stated.


Once an order is shipped, the title (ownership), risk of loss, and damage during shipment pass from Osseo Group to you.

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