Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
If you find that you have incorrectly ordered a product after you've received it and need to swap it for another, you can request to send it back to us within 10 calendar days of the shipping date, and we'll apply credit for the product only. Credit may only be used to purchase another Osseo Group product and is not redeemable for the cash value.
When returning a product, you will be required to complete the Return Form available at osseogroup.com.au/returns you will be required to provide relevant information to your return, including adequate proof of purchase to satisfy legislative requirements. If you do not provide this information, we won't be unable to process your return.
If you do return a product, it must be in an unopened saleable condition and include the Return Authorisation Slip issued when you complete the Return Form available at osseogroup.com.au/returns
Custom-made, special order products, including loupes, scanners, computers, printers and diagnostic equipment, and orders made using finance or lay-by will not be accepted for return.